Thank you for the positive feedback and suggestions as to how we can improve.
Based on 47 patient reviews over the last 6 months, Grove Medical Centre has received overwhelmingly positive feedback, with 42 five-star ratings and 5 one-star ratings.
Positives:
- Professional and Knowledgeable Doctors: Many patients praised the doctors for their expertise, compassion, and thorough care
- Friendly and Efficient Staff: Receptionists and staff were frequently described as polite, helpful, and efficient, contributing to a positive experience
- Quick and Accessible Appointments: Several patients reported that they could easily book appointments
- Clear Communication: Doctors took the time to explain diagnoses and treatments, making patients feel well-informed and reassured
Suggestions for Improvement:
While most feedback was highly positive, some patients found the online consultation system difficult to navigate. Our current access model, using online consultation technology, is the one that NHS England has advised all NHS General Practices to adopt. You may find it helpful to read the information at https://www.england.nhs.uk/gp/national-general-practice-improvement-programme/modern-general-practice-model/
We have systems in place to protect those who are genuinely digitally deprived, and are planning further work to identify how we can best support this group.
Next Steps:
Grove Medical Centre is committed to improving its online system and has measures in place to support patients less familiar with digital services. The team is working on a quality improvement project to enhance the experience for all.
Overall, Grove Medical Centre remains highly rated for its professionalism, efficiency, and care.
