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COVID-19 Update

 

YOUR GP SURGERY IS OPEN FOR YOU

If you think you may be unwell, please do not ignore your symptoms.

THANK YOU TO ALL OUR PATIENTS

We want to thank all of our patients for their support during this national emergency. We are very grateful for your ongoing support and patience. Thanks to your help we have been able to keep our service running in new ways. If you are unwell we can still support you. To protect you from the risk of Covid -19 we cannot see you at the practice, but we offer telephone/video appointments. The AskNHS app can give health advice and book telephone/video appointments. We can organise childhood immunisations locally. If absolutely necessary, after a telephone/video consultation, we can arrange a face to face review locally.

If you are not already registered for the ASK NHS App- Please follow the link below:

http://onelink.to/asknhs.

VULNERABLE AND NEED SUPPORT? COMMUNITY HELP IS AVAILABLE

There are a number of local initiatives designed to help and support people during this national emergency. You can self-refer to access this support or be referred by family or friends. If you are struggling or need any more support, please click here for more information on how to access this support.

 

REPEAT MEDICATIONS

During this time of national emergency we want to reassure you that you can still get your repeat prescriptions. You can ask your local Pharmacy to request them on your behalf or you can use the Patient access app. For more information about the Patient access app you can click this link-https://www.grovemedical.org/practice_information/what-is-emis-patient-access/#more-2489. We regret we cannot accept repeat medication requests over the telephone due to patient safety.

 

BEREAVEMENT SUPPORT

We understand that some of our patients have lost people important to them during these difficult times. We want to offer our sincere condolences. We are here to help. There are services available to support you-click here. You can also contact the Surgery to book a telephone or video appointment with one of the Doctors.

CONTACTING THE SURGERY

You can do this by:

1) asking reception a question by clicking this link

2) Email at Lewccg.g85085-general@nhs.net

3) Using the the ASK NHS app.

The Reception team may direct you to another way of contacting the Surgery or another service, please support them at this difficult time. Aggressive behaviour towards any member of our staff will not be tolerated.

If an appointment is necessary, it will be via a telephone/video appointment.

Given the national emergency due to Covid -19 and Lewisham CCG policy requests for prescriptions for over the counter medication will be declined.

You can only book a telephone appointment with a clinician by:

  • On Line via the Ask NHS app
  • Telephoning the surgery

For coronovirus (COVID-19)  information in another language please click here

If you need a telephone  interpreter please advise reception.

Patient Access will now only be available to book Telephone Consultations.

For information on the COVID-19 outbreak please go to our webpage, the NHS.UK page on coronavirus or the information on GOV.UK.

Thank you for your cooperation